Communication Essentials 1

Impact on the Organization

Have you ever experienced the effect of poor communication – or no communication – on your own job performance? Imagine the same effect multiplied by all the employees in your organization. Suddenly, you realize the business value of superior professional communication skills. Successful organizations need individuals with a foundation of strong communication. Communication Essentials assesses the communication skills of each individual contributor, and teaches the critical tools and skills they need to communicate more successfully in their roles.

Learning Objectives

  • Identify individual communication issues and problems using a variety of communication methods.
  • Learn how to send clearer messages.
  • Master and practice a full spectrum of Active Listening techniques.
  • Recognize three essentials for giving feedback effectively.
  • Identify rules for giving feedback.
  • Develop a Communication Action Plan.

Program Description

This workshop helps participants understand and master the skills needed to communicate more effectively. Participants will have the opportunity to decide which communication method works best for different messages, and then practice the specific skills and tools they need to improve.

Topics covered in this workshop include: e-mail netiquette, sending clear messages, non-verbal communication, and giving and receiving feedback. Participants also develop a communication action plan to assist them in successfully making the improvements they have identified.

Time Investment

Typically 4 hours

Customization

This program can be customized to include your organization’s procedures, policies, cases, examples and terminology. Kindly inquire about these consulting services.