Communication Essentials 2

Impact on the Organization

In any job-related situation, professionals will find themselves having to relay information to various colleagues. Continually improving one’s communication abilities is critical. Continuing with the themes discussed in Communication Essentials, this module will help refine the skills first developed in the previous module. The program begins with a review of some communication basics including listening skills, non-verbal communication, and the two-way communication process. The participants will apply advanced communication techniques that can be quickly implemented.

Learning Objectives

  • Barriers to Communication.
  • Listening Assessment.
  • Red Flag Words.
  • Active Listening.
  • Non-Verbal Analysis.
  • One-Way, Two-Way Communication.
  • Giving and Receiving Feedback.
  • Peer Evaluations.

Program Description

This workshop is designed to refine communication skills. The participants will begin by reviewing some essential concepts for good communication and continue by practicing giving and receiving feedback. The emphasis is on giving people clear instructions, providing coaching, and delivering constructive performance criticism.

Time Investment

4 hours

Customization

This program can be customized to include your organization’s procedures, policies, cases, examples and terminology. Kindly inquire about these consulting services.