Decision Making and Problem Solving

Impact on the Organization

As organizations seek to become faster and more responsive, they increasingly decentralize decision-making, requiring workers at all levels to participate. Therefore, every worker now needs to master skills and processes for identifying the “right” problems, rigorously evaluating alternatives, and making more effective decisions. Since the same workers are often responsible for implementing these decisions, they also need stronger planning and change management skills.

Learning Objectives

  • Define the 5 steps of an effective Problem Solving Process
  • As a group, work through the Problem Solving Process on a realistic organizational problem
  • Present your analysis, solution, and action plan to other groups

Program Description

This module introduces a proven five-step Problem Solving Process designed to help participants address even the most difficult or chronic problems. As a group, participants will identify an actual work-related problem, and quickly work through the process to arrive at a solution. Participants will learn specific techniques for analyzing problems – and ensuring that they are addressing the “right” problems. Next, they will develop alternative solutions, choose the best available option, and develop an action plan for implementing and tracking the solution they have selected. Finally, participants will plan and deliver a clear, concise presentation of their proposed solution – and its bottom-line impact.

Time Investment

Typically 4 hours.


This program can be customized to reflect your organization’s procedures, policies, cases, examples, and terminology. Please inquire about these optional consulting services.