Electronic Writing Essentials

Impact on the Organization

When information needs to be communicated quickly, there is often no better way than by email. Unfortunately, with haste we can create problems that are not always foreseeable. This module is designed to help the participants understand the use of email in a business setting as well as behaviors that must be utterly prevented.

Learning Objectives

  • Understand when it is and when it is not appropriate to use email.
  • Review tips and techniques for using proper email conventions.
  • Using effective subject lines, professional greetings, and easy-to-read formatting.
  • Identify circumstances when sending or retrieving email is not acceptable.
  • Review guidelines for copying and blind copying messages.
  • Briefly review common errors in English and how to avoid them.
  • Cover legal ramifications with respect to email and the use of the internet.
  • Develop a personal action plan to improve email work habits.
  • Describe the kinds of emails that should not be sent from the workplace.
  • Understand what is meant by “Netiquette.”

Program Description

Electronic Writing Essentials covers strategies that help writers quickly plan, draft, and revise email documents for positive results. Participants learn how to identify readers’ needs, define writing objectives, organize information, and format documents for quick reading.

The workshop emphasizes both product (what is an effective email) and process (how do you create an effective email). It includes short exercises on writing topics and strategies. Participants will analyze sample emails and perform a self-assessment of their writing progress.

Time Investment

Typically 4 hours


This program can be customized to include your organization’s procedures, policies, cases, examples and terminology. Kindly inquire about these consulting services.