Six Sigma Training Workshop

Introduction

Today, hard work, good products, and growing markets aren’t enough to guarantee success: businesses must continually improve their products and services, continually innovate, and continually anticipate, identify, and meet new customer needs.

To achieve these goals, managers and professionals must promote continuous learning and problem solving within their organizations, and apply best practices to improve everything they do. To that end, the Six Sigma Training Workshop offers advanced training in both process improvement and quality-related problem solving.

The Six Sigma Problem Solving Process has a proven track record as a tool for achieving operational excellence. This workshop will provide participants with knowledge of both the theories and techniques utilized in Six Sigma environments to build and sustain superior performance. The workshop can be tailored to any organization’s needs, reflecting what employees have already learned, as well as current objectives for improvement.

Six Sigma Workshop

This is a highly interactive introductory training workshop that typically runs 24 hours, and covers the following topics:

  1. Introduction to Six Sigma
    In this module, we review the training plan for the entire workshop. Some of the key topics reviewed include the origins of Six Sigma, what it means and how it is applied. Included is an overview the Six Sigma problem solving method, DMAIC: Define the Problem, Measure Key Indicators, Analyze Data, Improve the Process, and Control the New Process.
  2. Define the Problem
    This module prepares participants for setting up the issue that will be studied. They will practice using some essential decision-making tools such as Brainstorming, Multi-voting, Nominal Group Technique, and writing a clear problem statement and a Charter.
  3. Process Mapping
    Process mapping is a vital part of every problem solving and quality improvement effort. This session explains why process mapping is so important in studying an issue, and introduces team flowcharting.
  4. Team Problem Solving
    Although team-building is not the focus of this workshop, the quality improvement process represents a sizable portion of many team activities. To support teams working on quality improvement, this session reviews best practices for problem solving, as well as tools that teams can use to become more effective throughout every step of the quality improvement process. The participants will learn about the stages of Team Development and some consensus-building tools.
  5. Measurement and Data Collection
    In this module, the participants will use tools to establish baselines. Depending on the client’s needs, this can include some rigorous applications of Statistical Process Control or the application of some fundamental data collection tools that can include Ishikawa Diagrams, Check Sheets, and Surveys.
  6. Analysis of the the Data
    The goal of this step is to review the information that has been collected and determine the root cause or causes of the problem at hand. Traditional problem solving tools that will be used include the Five Whys and Pareto Charts
  7. Improve the Process
    This part of the workshop uses the tools that can help decide on a course of future action. These may include the Pro-Con Analysis, Effort-Impact Analysis, and a Cost-Benefit Analysis of proposed solutions. An action plan is developed using a Contingency Diagram and a Force-Field Analysis
  8. Control the Process
    The goal of this phase is to maintain the solution. The participants will practice developing a Process Control Plan and a plan for monitoring and responding to non-conforming situations.
    In some customized courses, groups may already be working on projects throughout the entire training course; in the last session, they present their projects.
    The session and the workshop conclude with a discussion about successfully implementing Six Sigma thinking within organizations: both “how to implement” and “where to start.”