Eric L. Herzog, Ph.D.

Dr. Eric L. Herzog, Founder and President of Quest Consulting & Training Corporation, has 30+ years of experience as a consultant, educator, and thought leader in structural and operational change, strategic planning, team building, productivity improvement, and executive development.

Herzog has driven quantifiable business performance improvements for clients in multiple industries, including technology, manufacturing, distribution, finance, health care, energy, and utilities; and throughout the government and military sectors.

In his book Future Leaders, Herzog introduced Leader-Led Leadership Development® as an approach for rapidly overcoming emerging leadership voids that threaten organizational survival. He has authored many articles, speaks frequently at industry events, and directly serves Quest clients on a day-to-day basis.

He holds a Ph.D. in Management from the MIT Sloan School of Management, as well as a degree from Johns Hopkins.


Patti Anesetti, M.S.

Drawing on 18+ years of industry experience, Patti Anesetti develops high-value HR development strategies and programs in leadership, sales, operations, performance management, negotiation, customer service, and motivation.

Anesetti brings extensive expertise and insight on program development for all modalities, from the classroom to e-learning, distance learning, and blended approaches. An exceptionally effective facilitator and executive coach, her clients have included financial leaders such as JPMorgan Chase and Prudential.

She holds multiple professional and distance learning certifications, undergraduate degrees in Business and Education, and a MS in Educational Technology. Her peers have chosen her as an officer of the Northern New Jersey chapter of ASTD.


Frank Aranda

Frank Aranda is a bilingual consultant/facilitator with extensive “in-the-trenches” experience in manufacturing, quality, and related fields.

As Director of Manufacturing at Newport Corporation (Irvine, CA), his responsibilities included machine shop, bonding, assembly, testing, and quality assurance. There, he trained and facilitated the company’s corporate quality steering committee in quality improvement, team building, ISO 9001, and Statistical Process Control.

Aranda has written English and Spanish language training programs and manuals on Lean, Six Sigma, SPC, leadership, team building, presentations, negotiations, and customer service; and has developed Spanish training for English-speaking supervisors. He also teaches Blueprint Reading, Geometric Dimensioning and Tolerance, and related manufacturing topics.

Aranda holds ODI Quality Improvement Training, ISO 9000 Lead Assessor, and Advanced SPC and DOE certification, is fluent in Spanish, and communicates well in French. He has earned a  BS in Microbiology from UCLA and an associate’s degree in Laser/Optics from Moorpark College, and has done MBA graduate work at California State University, Fullerton.


James W. Buell, M.S.

James Buell has successfully initiated and implemented a wide spectrum of programs for organizational development, quality improvement, goal setting, and performance management.

Through 30+ years in both the private and public sectors, Buell has gained extensive experience in management at all levels. He has especially deep expertise in team building, team problem solving, production, and production control training.

For the past twenty-five years, he has been both a developer and lead facilitator for Quest. Also an Adjunct Professor at Golden Gate University, Monterey, California, he holds MS and BA degrees from California State University, as well as a lifetime teaching credential.


Chad Checketts, M.B.A.

Chad Checketts helps Fortune® 500 executives identify and execute on opportunities to improve productivity and bottom-line performance.

Checketts has 20+ years of experience in leadership and consulting. At AC Nielsen, he led the creation of a corporate university that aligned corporate strategy with individual competencies and HRD. He developed RJR Nabisco’s national sales organization, and led executive and organization development at HJ Heinz. He has designed and integrated enterprise systems for business planning, performance management, succession management, HR development, assessment, and development.

He holds an MBA and a BS in Economics and MBA from Brigham Young University, has significant international experience, and is fluent in Japanese.


Wendi Fast, M.A.

Wendi Fast has experience directing training efforts for divisions of Fortune® 500 companies, as well as over 15 years’ experience as a consultant.

As a consultant, she has served organizations throughout the technology, manufacturing, medical, and retail industries. She has developed and facilitated company-specific training programs to promote employee growth in communication, interpersonal skills, leadership and management development, supervision, customer service, quality management, and other areas. Her work has ranged from needs assessment and information gathering through content and leader’s guide development and program facilitation.

Fast has implemented management development programs for clients such as Honeywell, Vans, Fluidmaster, Alta Med, and the Screen Actors Guild. She has also created programs in continuous improvement, customer service, and presentation skills for The Los Angeles Times, Zebra Technologies, Technicolor, Money Mailer, and others.

She has taught at the university level, and holds a master’s degree in Organizational Communication, as well as several widely recognized training certifications.


Manny Fernandez, Jr., M.S., M.B.A.

Manny Fernandez, Jr. has held P&L responsibilities in sales, marketing, process engineering, and operations. He has served in diverse management roles for leading global enterprises in engineered materials, electronics, chemicals, construction, and packaging, including GE, Atlantic Richfield, Pfizer, and Hughes Aircraft.

As a consultant and trainer specializing in quality, lean manufacturing, and process improvement, his clients have included Raytheon, Technicolor, Pacific Scientific, American National Can, Exide Corp., Lucas Aerospace, and Adac Labs.

He holds an MBA from Pepperdine University, an MS in Chemistry from CSU Los Angeles, and a BA in Chemistry from CSU Dominguez Hills.


Jane S. Herzog, M.S.W., L.C.S.W.

Jane Herzog has 20 years of experience as a trainer, organizational consultant, clinical social worker, and school board member.

Herzog has consulted widely in organization design, team building, and performance management. She has developed and delivered supervisory and management training in hospitals, aerospace, manufacturing, distribution, and information technology; and for public agencies ranging from city governments to the U.S. Navy.

Herzog has served on the Trustee Committees of both the National and California Associations of Independent Schools. She earned her BA at the University of Pittsburgh, her MSW at the Smith College School for Social Work, and a Credential in Organizational Development from National Training Labs (NTL).


Bill Jacox

Bill Jacox is a seasoned facilitator, manager, and coach with deep experience in leadership and staff development, team building and alignment, change management, culture, engagement, and performance. Much of his professional practice has focused on assessing, developing, and implementing leadership and learning/development programs within higher education, for-profit, and not-for-profit organizations.

As Training & Organizational Development Specialist for Alameda County, CA, he plans, designs, coordinates, and delivers a wide variety of training and development programs. There, he also consults on organizational development consultation for several county agencies and departments.

As Director at Adventure Associates, Inc., he delivered customized team development programs nationwide. He has also led the Leadership and Team Development Program at the University of California, Irvine.

He holds an MS in Education from the University of New Hampshire, and will complete his PhD in Leadership and Change Management from Antioch University in 2016.


Ernest C. Jewell, M.B.A.

Ernest Jewell is an accomplished consultant and trainer in lean manufacturing, Total Quality Management (TQM), Statistical Process Control (SPC), Continuous Improvement (CI), team building, communications, leadership, goal setting, management strategy, blueprint reading, and GD&T, in both English and Spanish. Jewell’s training programs have delivered significant cost savings by empowering teams of production workers to apply principles of industrial engineering, lean manufacturing, and Six Sigma.

Jewell facilitates leadership development for lead, supervisory, and management programs in industries including aerospace, health care, food, distribution, apparel, and manufacturing.

As an instructor in the MBA program at California State University, Dominguez Hills, he teaches on campus, through televised distance learning venues, and on the Internet. He also teaches Vocational English as a Second Language.

Jewell holds an MBA from the University of Washington (Seattle), and a BA in Industrial Engineering from Brigham Young University.


Catharine L. Kaufman

Catharine Kaufman is a graduate attorney, nationally syndicated columnist, educator, and lecturer with 20+ years as a teaching master and private tutor. She has inspired, motivated, and led students at all levels to exceptional business and personal success.

Kaufman has worked with all levels of leadership and technical staff, as well as individual contributors throughout the manufacturing and defense industries.

She teaches classes on effective written communications in business, including articulating and writing performance goals and appraisals; effectively writing and responding to emails; and netiquette. She also teaches Business and Law courses at Seneca Community College. A Toronto, Canada native, Kaufman is a Bar-certified attorney with a degree from Osgoode Hall Law School (the “Harvard of the North”).


Denise Kirwan, M.S.O.D.

Denise Kirwan is an accomplished executive with extensive expertise in Organization Development (OD), HR, and strategic consulting. Formerly Vice President, Management and Organization Development at Universal Studios, she has designed and implemented leadership and management systems directly linked to measurable business improvements.

Her work has emphasized performance management, talent review, executive assessment, and processes for development and employee engagement. In varied roles, she has directed, planned, and implemented a full spectrum of activities associated with creating a culture of strategy-driven performance, the pursuit of flawless execution, and tight alignment with core values.

She has directed development and implementation of integrated organizational processes including: corporate strategic planning, performance management, total compensation, strategic workforce planning, selection and staffing systems, succession planning, assessment, development, executive coaching, training, and continuous learning. She has also conducted cultural due diligence work and overall assessment of HR and OD systems.

Kirwan holds a Master of Science in Organizational Development from Pepperdine University (MSOD), and a Bachelor of Arts Degree in Business Administration from Michigan State University.


Sharon Kravitz

Sharon Kravitz has 15+ years of experience as a training and development professional in industries including manufacturing, technology, retail, and banking. She has successfully designed and facilitated both leadership development and customer service programs; created and implemented user-friendly technology courses; and customized training programs to serve the unique needs of diverse organizations.

Kravitz has strong platform and presentation skills, and a proven record of success in facilitating group success. A natural leader with strong interpersonal skills, she has extensive experience in team building and in building bridges between workgroups. She has worked with employees at all levels.

She holds a BS in Sociology and Communications from California State University, Long Beach, and is certified in Situational Leadership from the Center for Leadership Studies.


Albert Levine, M.S. and M.B.A.

Albert Levine is an accomplished consultant and passionate trainer in lean manufacturing, continuous improvement, teambuilding, communications, leadership, supervision, shop skills, and related areas. Levine specializes in leadership training and operations for manufacturing, packaging, and distribution companies, from vendor purchase to customer delivery. His track record includes cost savings, service enhancements, productivity gains, and increased profits in highly competitive environments.

As a consultant, Levine has supported all aspects of operations and distribution, including supply chain, plant relocation and layout, ERP planning, JIT, and capital improvement. His in-plant, “hands-on” coaching has repeatedly led to rapid improvements in production.

Before becoming a consultant, he was General Manager and Vice President of Operations for Rubbermaid, with multi-plant and international experience. He has launched, grown, and successfully sold several businesses.

Levine holds an MBA and an MS in Industrial Engineering from the University of Southern California. He is fully bicultural/bilingual (English/Spanish).


Shane MacDonald

Shane MacDonald has 10+ years of experience in account management, business development, training, and state/federal program compliance. She has extensive experience in both the private sector (health care, pharmaceuticals, airline, technology, and manufacturing) and the public sector (education and utilities).

Before joining Quest, she worked extensively within California’s public school system, assisting districts in maximizing federally funded health-care reimbursements while maintaining strict program compliance.

She speaks four languages, and holds a Bachelor of Arts in Linguistics from the University of California, Santa Barbara.


Lori McLarney-Buell, M.A.

Lori McLarney-Buell specializes in managing, developing, and delivering national and international management, quality, customer service, and sales training programs. She has managed several of Quest’s largest Organizational Development (OD) and training initiatives, and is a primary developer of Quest’s comprehensive library of training content.

She has extensive specialized expertise in linking development and training programs to organizational strategies and objectives. Her consulting clients over the past two+ decades include Baskin-Robbins, Bayer Corporation, Bechtel, CNN, COSTCO, Eidos Interactive, Fluor, Foster Farms, Ghirardelli, Hitachi Instruments, JoAnn Stores, Joy Global, Kroger, Petco, Microsoft, Milgard Manufacturing, Mother’s Cookies, Paramount Home Video, Pebble Beach Company, Plantronics, Toyota, and Turner Broadcasting.

McLarney-Buell has more than 15 years of management experience in diverse settings. As Director of Training and OD for a major technology company, she was responsible for managing, developing, and delivering both national and international management training programs.

Her numerous awards include the County of Los Angeles Women of Excellence Award of Merit. She holds a BA in Psychology from UC Irvine, and an MA in Communications Management from USC’s Annenberg School for Communications.


David S. Meyer

David S. Meyer has over 20 years’ experience in designing and delivering workshops to support executive and team development and problem solving. He has worked directly with over 31,000 managers, supervisors, and individual contributors, and logged nearly 12,000 hours of direct workshop facilitation.

Meyer has worked with manufacturing, aerospace, defense, bio-tech, retail, technology, and financial clients throughout the U.S., Europe, and APAC regions. His lively, interactive classroom approach promotes insightful self-analysis, quality-building behaviors, and realistic direction for long-term improvement.

At Quest, he has created and facilitated programs for Boeing, Honeywell International, Hyundai USA, Mercedes Benz USA, Neutrogena, Peregrine Semiconductor, General Dynamics, the U.S. Army, Titleist, Petco, and many other organizations. Before joining Quest, he worked in store development with Ethan Allen, and was National Director of Training for Krause’s Custom Crafted Furniture / Castro Convertibles chain of furniture manufacturers and retailers.

Meyer holds certifications with Silberman Training Systems, Friedman Retail Management, and Situational Leadership from the Center for Leadership Studies. An officer in the Merchant Marines, he earned his 50-ton Master Captain License from the U.S. Coast Guard in 2009.


Michael Nieves, C.P.I.M.

Michael Nieves is an operations executive with 35+ years of experience at four Fortune® 500 corporations. He has run individual U.S. manufacturing plants; guided their purchasing, planning, logistics, engineering, and manufacturing functions; and directed multiple sites throughout Asia, Europe, and North America. He has extensive experience in establishing, relocating, and operating manufacturing operations in cost-competitive locations.

Nieves possesses deep expertise in optimizing organizational structure, developing suitable communications, and establishing uniform reporting methodologies to assess and improve enterprise performance. Through the American Production and Inventory Control Society (APICS) and the California State University Extension Program, he has also trained hundreds of managers on advanced supply chain and MRP/ERP techniques.

Nieves holds a BA in Business Administration from California State University Fullerton, and CPIM certification from APICS.


Phil Ray

Phil Ray is a senior executive with over 25 years of experience in all aspects of HR within large, complex enterprises. Proven as a change strategist and manager, he has worked extensively with individuals, diverse teams, and organizations striving to improve performance. Recognized for excellent employee relationships, strategic thinking, and problem-solving creativity, he has an extensive track record of crafting and executing HR strategies aligned to promote ongoing business success.

For 24 years, Ray served as Vice President of Human Resources for Nestle USA. He now teaches Finance for Non-Financial Managers at UCLA, in a program also approved for credit at UCLA’s Anderson School of Business.

At Quest, Ray offers high-value consulting and training on HR management, leadership development, finance for non-financial managers, change management, performance improvement, organization development, project management, and team leadership. He also provides expert individual executive coaching services.


Henry (Hank) Rogers, M.S., M.B.A.

Henry (Hank) Rogers has broad and deep experience in management and supervision, quality improvement, consulting, training, and engineering.

As a consultant, Rogers has successfully implemented quality systems, Six Sigma, 8D, and Lean throughout the U.S. and Latin America; implemented aerospace-compliant Statistical Process Control (SPC) programs, and helped set up a factory in Mexico. Since 2003, he has teamed with the staff of an auto plant in Mexico to achieve savings exceeding $20 million (U.S.).

Rogers’ clients have included ITT, the U.S. Navy, Volkswagen of Mexico, Boeing, BHP Billiton, Caterpillar, and Northrop Grumman. He has also taught successfully at the university level for many years, earning the University of California, Irvine Extension’s Distinguished Instructor Award.

As Director of the Center for Applied Competitive Technologies (CACT) at Riverside Community College, Rogers helped improve the competitiveness of California manufacturing through demonstrations, technical assistance, and training/workshops.

Rogers holds a bachelor’s degree from the University of Notre Dame, an MS in Industrial Technology from Illinois State University, and an MBA from California Polytechnic University, Pomona, with an emphasis in finance. He is fluent in Spanish.